Privacy Policy

Holistic Retreat Centre Embrace takes your privacy very seriously and we are committed to protecting your personal information in line with GDPR, Data Protection and Privacy Laws.  This privacy policy aims to help you understand how we collect, use and protect your personal information when using our website or other digital platforms.  We aim to be fully transparent and to give you control over how your data is used wherever possible.

Please note that this policy can change from time-to-time and that the latest version will always be available on this website.  Please review regularly for any changes that may be made.

Cookie Policy

Cookies are small bits of information that are stored by your computer through the browser.  They are regularly used as a way of the browser remembering what the browser has done in the past.  This allows your browser to attempt to optimise your experience by making features quicker for the user.  We use cookies on our site to enrich your experience by tailoring it to be closer to your needs.  They also enable us to learn about all our users so that we can expand and develop our business to be more effective in the future.  This accounts for who has seen which pages, how frequently certain pages are visited, and which are the most popular areas of our website.

There are numerous types of cookies which exist:

• Analytical and Performance Cookies – This cookie allows third parties to collect information about visitors to allow the development of statistics, such as total site visitors or total page impressions.
• Functionality Cookies – These are cookies who aim to help the functional operations and speed of a website.  For example, they will remember that you have visited the site before.
• Targeting Cookies – These websites record the user’s visit to the website and the browsing habits which accompany this user.

A cookie cannot grab data from your hard-drive, damage your device, run programmes on your device or release viruses.   You can change your browser to restrict cookie usage.  Some useful links on this include:

• http://www.allaboutcookies.org/
• Google Chrome Guide – https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666
• Microsoft Guide – https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Mozilla Firefox Guide – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Apple and Safari Guide – https://support.apple.com/kb/PH5042?locale=en_US

What Information We Collect and How We Use It

• We collect your email address, name and address.

• We use your IP Address to make sure you are a human entity as opposed to a bot or other computer-based entity, to further develop our understanding of our customers to further our service, and to help determine your location to orientate our service more specifically to your needs.  This also allows us to limit access to the site of potential fraudsters.

Information you provide when browsing the website

• If you place an email enquiry for any reason, we will require your first name, surname, and email address.  This information will be held by Holistic Retreat Centre Embrace. An email enquiry clearly indicates that you are giving authorisation for your details to be passed on to us.
• We use your IP Address to make sure you are a human entity as opposed to a bot or other computer-based entity, to further develop our understanding of our customers to further our service, and to help determine your location to orientate our service more specifically to your needs.  This also allows us to limit access to the site of potential fraudsters.
• We may also collect information on your location whilst browsing.  We use this to analyse our current audience to better develop our current product and services.
• We may use cookies on our site to figure out how and what you browse. For more information, and to opt-out, see our cookies section.

How We Use the Information Collected

We use the information we collect from the user as follows:

• To publish and maintain the website, services and products we offer and to co-ordinate our online operations including analysis, testing, statistical research and to make the site a better experience for the user.
• To understand who uses our website and what they require most.  This allows us to develop the best new services to encourage people to visit our site.
• To identify the location of visitors to both optimise their experience, but also to block fraudulent use of the site.

Disclosure of Your Information

At all times we will refrain from passing on your data to a third party except as laid out in this policy or with your consent.
Your Rights Regarding Your Personal Information

You have several rights regarding your personal information in Holistic Retreat Centre Embrace When you exercise these rights, we will provide you information as to the action taken within 30 days of receiving your request.  If no action is taken, we will provide an explanation as to why within 30 days.  If we require the deadline to be extended, you will be informed within 30 days of request.  Your rights are as follows:

• Right of Access – You have the right to request a copy of all personal information that we hold about you.  If we refuse this request under right of access, we will provide a reason as to why.
• Right of Rectification – if information about you is inaccurate or incomplete, you have the right to correct these inaccuracies or complete the information.
• Right to Erasure – in certain circumstances you can have your personal information deleted. This only applies in one of the following scenarios:

1. Where we no longer require the information for the purpose it was obtained.
2. Where the processing requires your consent and the consent has been withdrawn.  There must be no other legal reason for us to retain it.
3. Where you have used your right to object to the processing and there are no higher reasons for processing.
4. Where you have objected to the use of your information specifically for marketing purposes.
5. Where your information has been unlawfully processed.
6. Where we are required to erase it to meet legal obligations.
7. You may not have it deleted if it is required for compliance for a legal obligation, where the performance of processing it is in the public’s interest or to establish a defence against legal claims.

• Right to Restriction of Processing – In certain conditions, you have the right to restrict the processing of your data
• Right to Data Portability – in certain conditions you have the right to have your data transferred from our Website to another organisation.
• Right to Objection of Processing – for certain types of processing you have the right to object to the processing occurring, e.g., direct marketing.
• Right to Complain to the Information Commissioner’s Office – you may complain at any time about the processing of your data or how a complaint is being handled if you feel we have failed to comply properly.

Where We Store Your Data

Holistic Retreat Centre Embrace will always take all reasonable methods to ensure that your data is safe and secure and that it is treated appropriately, as described in this privacy policy.

Retention Policy

We will process personal data for as long as is necessary to fulfil the purpose for which it was collected for.  This includes legal, accounting, reporting and crime prevention requirements.  The time period depends on the use of the information and the services we offer.